Any good platform that offers games must serve its users, and Oculus understands it. That's why it now offers refunds on applications, games and experiences you buy through Oculus. There are some warnings about what you may have reimbursed, which we will examine here, as well as exactly how you can request a refund.
You may return applications, games and many Rift experiences acquired through Oculus for any reason, provided you submit your request within fourteen days of purchase and have committed to the content for no longer than two hours.
This is quite standard; If you have been playing the game for, say, six hours, before suddenly recovering your money, you will have difficulty getting it. This is designed as a way to quickly test a game to see if it can run on your system or to see if it's really what the developer promised.
Oculus has some notes about what kind of content is not eligible for a refund. The Refund Policy again states that they do not offer refunds on the following items:
- Any content purchased as a package
- DLC and in-app purchases
- Content created outside the Oculus platform.
- Items you have already refunded, then bought again
If you wish to request a refund for a product that would otherwise be rejected by the content return system, you can always contact Oculus Customer Service to see what it can do for you.
How to request a refund through Oculus
If you are not satisfied with a product, you can request a refund with relative ease. To make the refund, you must use the same device you used to purchase the application. You must not have left your Oculus account between the purchase and the request for a refund.
Ready? Here are the steps involved in requesting a refund.
- Launch the Óculo the application
- Click on the gear Button in the upper right corner of the window.
- Click Account.
Click Shopping history.
- Click on the Plus button that is next to the game you want to reimburse.
Click Request refund.
- Click on the Dropdown menu down Reason for refund.
Click on reason.
- Add Additional comments If you feel it is necessary.
- Write your Oculus PIN.
While your refund is processed, it may take up to five days, but it should not take more than 72 hours, you can not use the product you are trying to reimburse.
Be sure to check out our other Oculus Rift guides for information and help on almost everything that has to do with the platform.