G2A.com, the controversial online market for PC game keys, made an AMA Reddit this week, and it did not go so well.
– G2A.COM (@ G2A_com) February 1, 2017
G2A.com, which has been accused of everything from scam developers to facilitating the sale of game keys obtained fraudulently, was criticized by the Reddit community.
Such was the negativity towards G2A.com, which has to change the comment from "better" to "Questions and Answers" because, as one representative of G2A.com put it, "we are being voted into hell".
As part of the AMA, G2A.com rejected a series of accusations, which include:
- G2A sells pirated keys.
- G2A is a gray market.
- G2A does not handle seller verification properly
- G2A Shield is a shadow service that takes too long to deactivate
- And the developers lose money due to the market
There are some answers from G2A.com that are worth highlighting:
If the key is in G2A, that means it came from the developer, which means that they were already paid.
If you want to buy that game in our market, you will not receive additional money from that (actually you could do it with G2A Direct, but we're not going to go into that here).
We have special departments in G2A (more than 100 people) dedicated to protect our market. We can not reveal exactly how we look for these murky people, or what triggers our suspicions, because that would be giving them a possible roadmap on how to try to get ahead with something.
The problem is that sometimes the problem (unfortunately) begins in the own site of the developers, that sometimes can lack security. And in those situations, if the developer is not willing to work with us, it gets a bit complicated. In some situations, if a key was not reported to us as stolen and we were not told that it was on the blacklist or no evidence was shown, then there is little we can do.
The animosity reached a boiling point after a Redditor highlighted a contradiction between the reality of selling keys in G2A.com and its statement about market protection.
The roundtrip file is archived in Imgur, but in summary, the user revealed how fast and easy it is to verify a key in G2A.com. Redditor even added a fake list, which passed the website verification process.
G2A.com's response to this was to ban the user's account. This did not go well.
G2A spent most of 2016 trying to reverse its negative reputation in the industry. In June, Microsoft supplied G2A with more than 550 game codes that it believed had been purchased on a third-party site with stolen credit cards. G2A said it was able to identify the keys and eliminate them from the auction. The editor of Punch Club, TinyBuild, had claimed that G2A had sold almost half a million dollars in its games, and did not receive a penny in return. Finally, G2A.com announced plans to grant developers copyright in third-party auctions.
"We are not hurting the gaming industry," said G2A.com at Reddit AMA. "We honestly want to work with the developers, because we want to help them."
Unfortunately for G2A.com, it seems that their answers, and their explanations for their commercial practice, have fallen on deaf ears.