An indignant tourist decided to retire from his "terrible" hotel Tui just two hours away from his stay, disgusted by finding exposed wiring and broken tiles in his "dirty" room.
Lee Parker, from Beccles, Suffolk, registered at the Catalonia Punta Del Rey in Las Caletillas, Tenerife, expecting a four-star hotel.
However, he states that when he complained to a Tui representative, they admitted that the hotel had been incorrectly rated and that Mr. Parker was forced to shell out an additional £ 1,200 for alternative accommodation.
The tourist Lee Parker, who found wiring exposed in his room at the Catalonia Punta Del Rey in Tenerife
Mr. Parker paid £ 1,200 for the vacation for him and his teenage daughter Sophie, pictured, but he only stayed at the hotel for two hours
Mr. Parker said the drainage in the hotel did not work.
This was higher than the £ 1,200 he had already paid for the holidays for himself and his teenage daughter, Sophie.
Mr. Parker is still on vacation, but says he will chase Tui to get compensation when he returns home.
The 39-year-old man explained that when he booked the getaway, he requested a four-star hotel with a nice beach and good nightlife.
But he complained on Facebook: "We arrived at our room and that's when the real horror became evident, in no way on Earth were we in a four-star hotel, not even a three!
The room had a dangerous exposed wiring, the toilet did not work, the jambs of the broken doors left sharp metal, the food was disgusting and the room was completely dirty. It is not what we ordered or expected for a four star hotel!
In the photographs taken by Mr. Parker, the exposed wiring can be seen on the mirror of a bathroom, creating a clear danger if they come into contact with moisture.
A broken door jamb that Mr. Parker discovered in his room, he left. He complained that the room was also "dirty".
Another photo taken by Mr. Parker. He said: & # 39; We reached our room and this is when the real horror became evident. No way on Earth would we be in a four-star hotel, not even a three!
The conformation of Mr. Parker's reservation, which shows that the hotel received an official "four star" rating
Another image highlights the extension of the bad drainage system: it shows the faeces floating in the toilet.
And despite requesting a good nightlife, the hotel he was given was located in an area that he was told translates to "Sleepy Town."
Mr. Parker added: "We arrived around 3 pm on Thursday and by 5 pm I was downstairs, demanding that we move.
& # 39; The food was not edible, the toilet did not work and the wiring was dangerous.
& # 39; Someone will be electrocuted there in a short time with a wiring like that.
"The representative admitted that the four-star rating on the reservation confirmation was wrong and I had been badly sold on vacation."
Mr. Parker was told that he could only move to a two- or three-star hotel for the money he had already paid.
Instead, he eluded Tui and booked a four-star hotel, but was unable to move in with his 17-year-old daughter Sophie until the next day.
He also had to pay 70 euros for a taxi to get there.
The single father, who has raised Sophie on his own for five years, says the immediate transfer had to occur after evaluating his daughter's reaction.
Mr. Parker is still on vacation, but says he will chase Tui to get compensation when he returns home. In the photo, the hotel Catalonia Punta Del Rey in Tenerife.
He added: "Sophie did not say anything. He had promised that it would be lovely, but his face fell when we got there.
I was devastated. I had no choice, we had to move. Never in my life have I seen such a horrible hotel.
Tui told MailOnline Travel: "We regret to hear about Mr. Parker's experience in Tenerife, and we want to thank him for calling attention to these issues, we are currently investigating this and will be in direct contact with the client."
The hotel Catalonia Punta del Rey has been contacted for additional comments.